Do I have to order on line?

No. You may fax your order to (623) 580-1915 or call us at (623) 580-1900 or Snail Mail your order to us.

How can you offer such high quality watches at these great prices?

With over $6 billion in annual watch sales in the US and many hundreds of manufacturers and thousands of brands and styles, in tens of thousands of locations, there are always large amounts of current model, trusted name brand watch inventories available for liquidation. After many years in the business, these companies seek us out to help them liquidate their inventory. The prices we pay are normally close to or less than it would cost to build the watch. This helps us sell the watches at, or below dealer cost.

Can I return the watch if I'm not satisfied?

Yes, within 48 hours of receipt of your watch, you must contact us for a return authorization. After we receive your watch, we carefully inspect it to be sure it is undamaged and unused, then we will refund the purchase price or exchange it if you wish. The refund or exchange does not include the cost of shipping.

How is your warranty different from the manufacturers, and what does it cover?

Watch warranty coverage is nearly identical for all watch manufacturers. WatchLiquidators.com provides warranty coverage of at least one year from the date of purchase on all watch purchases. Your watch has been adjusted and electronically timed by skilled watchmakers and has been carefully checked to give you excellent service. This limited warranty applies only to the mechanism or module of the watch and does not include necessary periodic cleaning and oiling of the movement, replacement of batteries, crystals, cases, straps, parts, or moisture and water damage if the case is not marked "water resistant" or if exposure exceeds the watch manufacturer's water resistance limitations. See our warranty for additional details as well as the warranty return location and shipping instructions.

Can you repair my Fossil, Citizen, Seiko or other watch if I didn't buy it from you?

Yes. It takes about a week to 10 days and the charges are as follows:

Battery	$ 5.00
Capacitor	$ 20.00(call for availability)
Bracelet Repair	$ 20.00
Leather Strap	$ 15.00
Case	$ 20.00
Crystal	$ 12.00
Movement	$ 18.00-36.00
Stem \ Crown	$ 13.00
Shipping \ Handling	$ 7.50
Wrap your watch and put it in secure packaging. Insure it and enclose a return address label for the watch's return. The shipping and handling charge of $7.50 must accompany your watch!

Can you fix Seiko Kinetic and other hard to fix watches that my jeweler cannot fix?

Yes, we can fix nearly all 10 to 15 year old watches, subject to availability of parts. And, we believe we have the largest array of parts and brands in the US If we do the impossible for you, you're a customer for life.

Can I change my own watch battery?

Without help or the proper skills, it is not recommended. Watch Liquidators is putting together a tool and battery assortment option, as well as instructions. We hope to be offering it here on the web within 90 days. This will help with simple fashion watches. Many factors enter into changing a watch battery, like having the proper tools to remove and reinstall the case back, not cutting the gasket or scratching the watch case, removing the battery without harming the movement, installing the proper replacement battery, clearing the memory chip on digital watches and resetting and recalibrating the more complex watches.

Will my watch need periodic checks?

Most good name brand watches are designed to provide a lifetime of accurate and reliable service. However, every two or three years, when you replace the battery, you should visit a reputable knowledgeable jeweler and ask if any parts need replacing or if perspiration, water, dust, etc. have gotten inside. Gaskets age and breakdown when exposed to salt, chlorine and soap, so always have them checked.

Can I order a half link for my band?

Half links are not normally available. We have occasionally found new replacement clasps and buckles to accomplish the same thing. You will need to send the watch in to our shop for this.

Where can I obtain a lost or missing instruction book?

We are currently in the process of obtaining permission from the major watch manufacturers to provide the watch instructions on our web site. You can obtain free replacement instructions directly from the manufacturers. Watch Liquidators is providing this list of watch manufacturers and their telephone numbers while we wait for permission to publish them online.

INSTRUCTION BOOKS
To have a lost or missing instruction book mailed to your home, please call the company listed below. The company will assist you if necessary, but please check the case back of your watch to find the caliber or model number when calling for the instruction book. If no number is present, there may be a number on the bottom edge of the dial of the watch under the "six" position on the face.
Casio 800-962-2746	Wilson 800-221-0131	Bulova 800-228-5682
Swatch 800-937-9282	Daniel Mink 800-221-6465	Margrove 800-524-1024
Walthum 800-221-0131	Lorus 800-443-3617	Pulsar 800-443-3617
Seiko 800-848-3545	Speidel 800-343-7744	Citizen 800-321-3173
Regency 800-524-1024	Elgin 800-221-0131	Gruen 800-877-8463
Marcel 800-422-6053	Majesti 212-239-0444	Croton 800-443-7639
Sharp 800-992-9398	La Marquie 800-247-7788	Timex 800-448-4639
Accutime 212-686-9220	Gucci 714-458-1266	Field & STM 800-682-6023
Victorinox 800-243-4032	Sector 212-826-0700 e-619	Wenger 800-431-2996
Bev Hills Pro 800-222-9899	Armitron 800-937-0050	Geneve 516-759-5353
Guess 800-248-3775	Swiss Army 800-442-2706	Fada 718-729-8600
Wittnauer 800-431-1836	Michael Anthy 800-966-8800	West Clock 800-848-3545
Jurgensen 800-220-1233	Tag Heuer 800-321-4832	Luminox 201-664-6868
Fossil 800-842-8621	Movado 201-518-7100	Rado 800-283-7236
Baume-Et-Mercier 800-582-1337

If I damage my watch or if I have a damaged watch that is not covered by a warranty can you fix it?

Yes, we normally can help you. Simply call us if you don't see the repair item listed below and we will give you an estimated repair cost. We will charge you the same wholesale rates we charge jewelry stores and department store chains. We currently repair thousands of watches a week that go all over the nation. Therefore, we have most repair parts in stock. The turnaround time should be a week to ten days.

I'm told the replacement part for my watch is no longer available. Can you help me?

Yes, in most cases we have parts for watches that are up to 15 years old. You should call or e-mail to make sure we have the part in stock and then send your watch according to the instructions