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FactoryRefurbishingService.com
is applying to become a licensee of the TRUSTe Privacy Program.
TRUSTe is an independent, nonprofit organization whose mission
is to enable individuals and organizations to establish trusting
relationships based on respect for personal identity and information
by promoting the use of fair information practices. This privacy
statement covers our site watchliquidators.com. Because this
web site wants to demonstrate it's commitment to our users'
privacy, it has agreed to disclose it's information practices
and have its privacy practices reviewed for compliance by
TRUSTe.
1.
What personally identifiable information FactoryRefurbishingService.com
collects.
2. What personally identifiable information third parties
collect through the web site.
3. What organization can collect the information.
4. How FactoryRefurbishingService.com uses the information.
5. With whom FactoryRefurbishingService.com may share user
information.
6. What choices are available to users regarding collection,
use and distribution of the information.
7. What types of security procedures are in place to protect
the loss, misuse or alteration of information under the control
of FactoryRefurbishingService.com.
8. How users can correct any inaccuracies in the information.
If
users have questions or concerns regarding this statement,
they should first contact Web Data Control Department at repairs@watchliquidators.com
or phone 623-580-1900, fax 623-580-1915 or by mail at 23015
North 15th Ave., Phoenix, AZ 85027. If they do not receive
acknowledgment of their inquiry or their inquiry is not satisfactorily
addressed, once we are members, they should contact TRUSTe
through the TRUSTe Watchdog Dispute Resolution Process (http://www.truste.org/users/users_watchdog_intro.html).
TRUSTe will then serve as a liaison with the web site to resolve
the users' concerns.
The
TRUSTe program will cover only the information that is collected
through this web site, and does not cover information that
may be collected through software downloaded from the site.
Once accepted and then by displaying the TRUSTe trustmark,
watchliquidators.com will have agreed to notify users of:
Information
Collection and Use
Information Collection
International Watch Liquidators, Inc. is the sole owner of
the information collected on watchliquidators.com. FactoryRefurbishingService.com
can collect information from our users at several different
points on our Web site.
Registration
When ordering to buy, or using the wholesale section of the
Web site, a user must first complete the registration form.
During registration a user is required to give contact information
(such as name and e-mail address). We use this information
to contact the user about services on our site for which he
has expressed interest. It is required for the user to provide
unique identifiers (such as username and password) so we can
provide specialized pricing and shipping.
Ordering
We request information from the user on our order form. A
user must provide contact information (such as name, e-mail,
and shipping address) and financial information (such as credit
card number, expiration date). This information is used for
payment purposes and to fill customer's orders. If we have
trouble processing an order, the information is used to contact
the user.
Information
Use
Profile
We store information that we collect through cookies, log
files, clear gifs, and/or third parties to create a profile
of our users. A profile is stored information that we keep
on individual users that details their viewing preferences.
Consequently, collected information is tied to the users personally
identifiable information to provide offers and improve the
content of the site for the user. This profile is used to
tailor a user's visit to our web site, and to direct pertinent
marketing promotions to them. We do not share your profile
with other third parties. The only time any type of information
is shared will be during the order fulfillment process.
Cookies
A cookie is a piece of data stored on the user's computer
tied to information about the user. We use both session ID
cookies and persistent cookies. For the session ID cookie,
once users close the browser, the cookie simply terminates.
A persistent cookie is a small text file stored on the user's
hard drive for an extended period of time. Persistent cookies
can be removed by following Internet browser help file directions.
By
setting a cookie on the user site, wholesale accounts would
not have to log in a password more than once, thereby saving
time while on our site. If users reject the cookie, they may
still use our site. The only drawback to this is that the
user will be limited in some areas of our site. For example,
the user could not order and then reorder without reregistering.
Access to the wholesale site is also denied. Persistent cookies
enable us to track and target the interests of our users to
enhance the experience on our site. See the "Profile"
section.
Some
of the advertisers on our site may use cookies. However, we
have no access to or control over these cookies.
Log
files
Like most standard Web site servers we use log files. This
includes internet protocol (IP) addresses, browser type, internet
service provider (ISP), referring/exit pages, platform type,
date/time stamp, and number of clicks to analyze trends, administer
the site, track user's movement in the aggregate, and gather
broad demographic information for aggregate use. IP addresses
are tied to personally identifiable information to enable
our web-based service.
Communications
from the Site
Special Offers and Updates
We send all new members a welcoming e-mail to verify password
and username. Established members will occasionally receive
information on products, services, special deals, and a newsletter.
Out of respect for the privacy of our users we present the
option to not receive these types of communications. Please
see the Choice and Opt-out sections.
Newsletter
If a user wishes to subscribe to our newsletter when it's
published, we ask for contact information such as name and
e-mail address. Out of respect for our users privacy we provide
a way to opt-out of these communications. Please see the Choice
and Opt-out sections.
Service
Announcements
On rare occasions it is necessary to send out a strictly service
related announcement. For instance, if our service is temporarily
suspended for maintenance we might send users an e-mail. Generally,
users may not opt-out of these communications, though they
can deactivate their account. However, these communications
are not promotional in nature. [Users may opt-out of these
communications. Please see our Choice and Opt-out section.]
Customer
Service
We communicate with users on a regular basis to provide requested
services and in regards to issues relating to their account
we reply via e-mail or phone, in accordance with the users'
wishes.
Sharing
Legal Disclaimer
Though we make every effort to preserve user privacy, we may
need to disclose personal information when required by law
wherein we have a good-faith belief that such action is necessary
to comply with a current judicial proceeding, a court order
or legal process served on our web site.
Third
Party Advertisers
FactoryRefurbishingService.com shares Web site usage information
about users with a reputable third party web host when required
for the purpose of targeting our Internet banner advertisements
on this site and other sites. For example, watchliquidators.com
uses cookies on this site, which allow them to recognize a
user's cookie when a user visits this site. The information
they collect and share through this technology is not personally
identifiable.
These
are the instances in which we will share users' personal information:
We DO NOT share personal information with third parties except
shipping back orders and processing credit card orders.
Third
Party Intermediaries
We use an outside shipping company such as FedEx and UPS to
ship orders, and a credit card processing company to bill
users for goods and services. These companies do not retain,
share, store or use personally identifiable information for
any secondary purposes.
Business
Transitions
In the event International Watch Liquidators, Inc. goes through
a business transition, such as a merger, being acquired by
another company, or selling a portion of it's assets, users'
personal information will, in most instances, be part of the
assets transferred. Users will be notified via a prominent
notice on our web site for 30 days prior to a change of ownership
or control of their personal information. If as a result of
the business transition, the users' personally identifiable
information will be used in a manner different from that stated
at the time of collection they will be given choice consistent
with our notification of changes section.
Choice
/ Opt-out
Our users are given the opportunity to 'opt-out' of having
their information used for purposes not directly related to
our site at the point where we ask for information. For example,
our order form has an 'opt-out' mechanism so users who buy
a product from us, but don't want any marketing material,
can keep their e-mail address off of our marketing lists.
Users
who no longer wish to receive our newsletter and promotional
communications may opt-out of receiving these communications
by replying to unsubscribe in the subject line in the e-mail
or e-mail us at sales@watchliquidators.com.
Users
of our site are always notified when their information is
being collected by any outside parties when known by us. We
do this so our users can make an informed choice as to whether
or not they should proceed with services that require an outside
party.
Links
This web site will contain links to other sites. Please be
aware that we, watchliquidators.com are not responsible for
the privacy practices of such other sites. We encourage our
users to be aware when they leave our site and to read the
privacy statements of each and every web site that collects
personally identifiable information. This privacy statement
applies solely to information collected by this web site.
Surveys
& Contests
From time-to-time our site will request information from users
via surveys or contests. Participation in these surveys or
contests is completely voluntary and the user, therefore,
has a choice whether or not to disclose this information.
The requested information typically includes contact information
(such as name and shipping address), and demographic information
(such as zip code). Contact information will be shared with
the contest sponsors to notify the winners and award prizes.
Survey information will be used for purposes of monitoring
or improving the use and satisfaction of this site. Users'
personally identifiable information is not shared with third
parties unless we give prior notice and choice. Though we
may use an intermediary to conduct these surveys or contests,
they may not use users' personally identifiable information
for any secondary purposes.
Tell-a-friend
If a user elects to use our referral service for informing
a friend about our site, we ask them for the friend's name
and e-mail address. Watchliquidators.com will automatically
send the friend an e-mail inviting them to visit the site.
The friend may contact watchliquidators.com at sales@watchliquidators.com
to request the removal of this information from our database.
Security
This Web site takes every precaution to protect our users'
information. When users submit sensitive information via the
web site, their information is protected both online and off-line.
When
our registration/order form asks users to enter sensitive
information (such as credit card number and/or social security
number), that information is encrypted and is protected with
the best encryption software in the industry - SSL. While
on a secure page, such as our order form, the lock icon on
the bottom of Web browsers such as Netscape Navigator and
Microsoft Internet Explorer becomes locked, as opposed to
unlocked, or open, when users are just 'surfing'.
While
we use SSL encryption to protect sensitive information online,
we also do everything in our power to protect user information
off-line. All of our users' information, not just the sensitive
information mentioned above, is restricted in our offices.
Only employees who need the information to perform a specific
job (for example, our billing clerk or a customer service
representative) are granted access to personally identifiable
information. Our employees must use password-protected screen-savers
when they leave their desk. When they return, they must reenter
their password to regain access to user information. Furthermore,
ALL employees are kept up-to-date on our security and privacy
practices. Every quarter, as well as any time new policies
are added, our employees are notified and/or reminded about
the importance we place on privacy, and what they can do to
ensure our users' information is protected. Finally, the servers
that store personally identifiable information are in a secure
environment, in a locked facility.
Supplementation
of Information
In order for this web site to properly fulfill its obligation
to users it is necessary for us to supplement the information
we receive with information from third party sources.
Credit
Check
For example, to determine if users qualify for requests for
credit, we use their name and social security number to request
a credit report. Once we determine a user's creditworthiness,
this credit report is destroyed.
ID
[address] Verification
We may use a third party/third party software to verify a
user's identity and address to ship when terms are requested
and to keep address information such as zip codes current.
Purchasing
History
In order for this web site to enhance its ability to tailor
the site to a user's preference, we combine information about
the purchasing habits of users with similar information from
our partners, to create a personalized user profile. When
a user makes a purchase from either watchliquidators.com or
one of our suppliers, both companies collect and share personal
sales and demographic information.
Enhancement
of Marketing profile
We purchase third party marketing data and add it to our existing
user database to better target our advertising and provide
pertinent offers we think our users would be interested in.
We use this information to enhance or overlay the 'profile'
of individual users. This aggregate marketing data is therefore
tied to the users' personally identifiable information. See
also the "Profile."
Correcting/Updating/Deleting/Deactivating
Personal Information
If a user's personally identifiable information changes (such
as zip code, phone, e-mail or postal address), or if a user
no longer desires our service, we provide a way to correct,
update or delete/deactivate users' personally identifiable
information. This can usually be done at the log in process
or by e-mail at sales@watchliquidators.com.
Notification
of Changes
If we decide to change our privacy policy, we will
post those changes to this privacy statement, and other places
we deem appropriate so our users are always aware of what
information we collect, how we use it, and under what circumstances,
if any, we disclose it. We will use information in accordance
with the privacy policy under which the information was collected.
If,
however, we are going to use users' personally identifiable
information in a manner different from that stated at the
time of collection we will notify users via e-mail. Users
will have a choice as to whether or not we use their information
in this different manner. However, if users have opted out
of all communication with the site, or deleted/deactivated
their account, then they will not be contacted, nor will their
personal information be used in this new manner
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